Cromosoft Technologies - Software & Services

Customer support is a term who involves a range of services providing assistance with technology products such as mobile phones, computers, or other electronic goods. Technical support services attempt to help the user solve specific problems with a product or service, rather than providing sales, training, customization, or other support services.

Most companies offer technical support or customer support for the products they sell, either freely available or for a fee. Technical support may be delivered over the telephone or online by e-mail or a web site. Larger organizations frequently have internal technical support available to their staff for computer related problems. If customer support is delivered by web site or email is required a software (Customer Support Software) for storing every case or problem in a record. The record usually contains name, username, detailed description and a brief subjet also this record could be associaded to transferred files, remote access,workflows, remote desktop,etc.

There is plenty of customer support software sometimes are included these modules:
Chat Software
Web ticket System
Knowledge Base or article’s base
Troubleshooter
Not every item is required it depends of your business, usually web ticket System is enough for delivering customer support for small and medium business.
Finally a few of examples of customer support software usefull for you review: Facil HelpDesk (requires PHP), SysAid (Java), PerlDesk (Perl), Phptickets (PHP), Kayako (PHP + Windows), Numara FootPrints (Perl), etc. Good look with your search of your customer Support Software.