Email to ticketAll support submissions need to be captured and centralized in order to execute efficient and effective customer service, sometimes users prefer to send an email instead of creating a ticket. Facil HelpDesk periodically polls one or more email account inboxes on your current email application via POP3; is required the execution of cron jobs by using the GET method for_cronXXXX.php
When a service request email is sent by a requester, the Web Help Desk software automatically converts the email into a trouble ticket or service work order as soon as an periodicall script is executed. Any file attachments will automatically be attached to the problem ticket as well but if file attachments are too big (configurable) these files will be deleted and saved only the basic text; making distribution of inbound requests simple and informative. All it running inside a loop.
As mentioned, the Web Help Desk software automatically polls one or more email account inboxes on your current email application via POP3. Web Help Desk is not only a "help desk system". Web Help Desk is a "service request system". Your organization may utilize the Web Help Desk across many of your existing departments. Simply create an inbound email address for each department to allow end users to submit request emails to such departments as , Human Resources (HR), Accounting, Sales, etc.
Each unique email address per department will be polled by the Web Help Desk, where each service request email will be converted into a unique, trackable request item with a searchable history that can be analyzed. Email-to-ticket conversion is an important feature of Facil HelpDesk.
