Online demo for Administrative users and Staff:
http://www.demo.cromosoft.com/helpdesk/index_admin.php
Username: admin
Password: admin, please don't change settings of the demo.
Login as Staff member
Username: staff
Password: staff
The user staff, creates tickets, users, and responds tickets
Online demo for our end users:
http://www.demo.cromosoft.com/helpdesk/
Create a new one account or use: :
Username: robert
Password: robert
Incoming Email Demonstration
An important feature of Facil HelpDesk is it's ability to handle your organizations emails (POP3) for a demonstration of this working please send an email to our test addresses (which feeds to the demo install below every 60 minutes)
For testing the demo, send an email at:
demotickets at cromosoft.com , (FHD works with several POP3 accounts).
SMS notifications are disabled, supports for email attachments
Identified a ticket as an email submission (tickets of the Unregistered user this ticket has low priority)
Automatically is assigned a tracking id, all future correspondence is stored in the same ticket.
Form to ticket demostration
Click here
General Facil HelpDesk Features
- Browser based (PHP/MySql)
- Email management with attached files, JPG,PDF, etc.
- Ticket tracking, with the ticket ID and a key if submission is done by email.
- Web submission form (for registered users), using the user login area
- Access to an article's base (you can publish articles)
- Supports multiple staff members and multiple departaments
- Assign tickets to individual members of staff with notifications
- Basic reporting of tickets, polls of responses, usage etc.
- Email validation for new users, email notifications
- Three levels of users: end user, staff member, administrator
- Customizable colors, logo, etc.
- Includes useful options that are available in complex HelpDesk at a fraction of the cost.
- Its documentation is simple and intuitive you will learn to use it in 5 minutes or less.
Email Handling Features
- POP3 Retrieval
- SMTP for outgoing emails (port 25,465,etc. supports TLS)
- Ability to handle multiple email addresses, such as billing@domain and support@domain and pipe to individual departments.
- SPAM filter (email's subjet is changed to SPAM..)
- Responses can be managed by email or web also if the user is Unregistered.
