Cromosoft Technologies - Software & Services

Web help desk software is software that can be run at any web browser, is platform independent (Windows, Linux,etc. ) web help desk software is mainly used for tracking support requests for enterprises. While primarily used by information technology departments, the software can be used in other support environments (Facilities Management, Human Resources, etc.). Facil HelpDesk our web help desk software has an web-based interface includes:

• E-mail ticket creation or updates for end users and support staff
• WYSWYG editor
• Knowledge base
• Canned replies
• SMS notifications
• Email to ticket conversion
• End users can submit their requests via the Web Help Desk web portal of Facil HelpDesk; an intuitive easy to use web interface.
• The number of Clients / Endusers / Customers is unlimited.
• The number of Technician / Agent / Service Desk Operator or staff members is unlimited
• Statistics,etc.

Web help desk software requires Javascript for proper function at the client side.