Facil Helpdesk

Trouble ticket system or incident ticket system are computer software that manage and maintain lists of issues, as needed by an organization. Facil HelpDesk is a new trouble ticket system. Your customers can submit tickets via forms, email or the web. try online demo!

These help desk softwares are commonly used in an organization's customer support to create, update, and resolve reported customer issues, or even issues reported by that organization's others employees. For this week get a 20% discont this week not $ 100 for small business licence, is not required Zend, Ioncube,etc. you get full php source code . Take action now!

An issue tracking system usually contains base of articles containing information on each customer, resolutions to common problems, and other such data. For security, issue tracking systems will authenticate its users before allowing access to the system.Customer support is key to any business specially on the Internet. If you are using contact forms or you publish your email you are expossed to several typical problems:

Your email can be captured or receive SPAM
You don't have the history of your visitors and their previous requests.
Sometimes a visitor writes his email with a spelling error, and your response never is read.
People has SPAM filters installed on their email servers(and they don't know), your email could be deleted before of being read.
A malicious user could send you a long email with several megabytes, then the next user will get the error: "Email box is full" trying to send you an email, etc.

To provide an easy solution for an inexperienced user of complex help desk software, web help desk, was created Facil HelpDesk.

Facil HelpDesk is an customer support management system or help desk software for web sites, based in tickets, enabling users to track and manage their support requests faster, include articles with comments, email validation for registration, departaments, basic reports, etc.

The help desk software was designed for small and medium companies with one or more members of staff or for those who want to organise communications because clients feedback is helpful for your web site or company growth such as they can suggest of enhanced features, and others.

Unlike other web help desk of high cost, which require licence by year, you will have the full source code (PHP) to make changes to the help desk software for your internal organization. Facil HelpDesk allows you to submit ticket from web forms, web(registered users) , forms (unregistered users)and email.