Version 2.9 Beta, May 1 Facil HelpDdesk is compatible with SQLServer 2008 with Advanced Services, plans to make compatible with Oracle and other databases were suspended for a long time. New installation requires manual editing of a configuration file to edit a DOConnection of ADODB.
Version 2.7 ( March 17) Compatible with Office 2007, support for more databases will be available in 3 weeks.
version 2.6 Fixed 2 vulnerabilities, and new features were added, for details please check Resources=> News.
version 2.5 user insertion is faster, performance report individual and global for staff, internal responses of tickets, fixed one bug at for_cron.php
ersion 2.4.2 Fixed 2 vulnerabilities: form to ticket,languaje injection(lang var),improved form interface.
Version 2.4 Fixed bugs with email decoding at "for_cron.php", added form to ticket, now get tickets from email, to use it create a link to "tickets.php?action=create_form"Version 2.4 Fixed several bugs of function email to ticket,was added "form to ticket" (now you can submit tickets from three differents ways: forms, login and email), enabling this feature inside Settings you can show a form to your clients instead of creating an username and password saving time, this ticket submission also can use a key for tracking ticket( reading and posting answer without login) . example
Version 2.3 Available Lite version: for personal use, only one administrator one department but unlimited tickets, was added international SMS notifications.
Version 2.2.3 Sections of urgency levels,departments, configuration are hidden and disabled for staff members.
Version 2.2.2 (may 5 2009) File of configurations will keep a constant file size not bigger and bigger every time that you change settings.
Version 2.2.1 Added departament supervisor, when a ticket is assigned a notification is sent to supervisor's departament(new dep.),autoregistering of end users is optional,tracking of actions(open, close,assign, answer) of staff members at reports.
Version 2.2 Fixed vulnerability of email spoofing of function: email ->ticket for_cron.php), added track staff members(reports), and other minor improvements.
Version 2.0
You can change the tickets's urgency,assign ETAs for tickets solutions,personalized filters if you want to hide a few of tickets of one or several departments for a while.
changed:update.php,departaments_filter.php,es.php,en.php,calendarDateInput.js,open.php,tickets2.php,list.php
Version 1.9.5
Search/open tickets by number, search was improved, in the welcome page appears the number of tickets and a list with closed tickets without response from you.
"Unread tickets",if ticket was submitted by email you can get headers of every email that was converted to ticket.
Search tickets by user, go to users, select a user click "profile & history" => ticket submission and get the history of the user.
Version 1.9
Were added canned replies,now the update of Facil HelpDesk will be done with two clicks,and other minor bugs were fixed.
These files changed:
open.php, tickets.php. tickets2.php, en.php, catadmin.php,editcatalog.php,decatalog.php,
fun_contenidosSql.php,SbSql.inc.php,del_paginas.php, cuerpo_search.php, generator_contents.php, control.php, top2.php, was added control.php
Version 1.7.3
Customized Messages were translated to spanish,was added the function "track ticket" now an unregistered user will be able to track the state of a ticket
inserting ticket ID and a "Key" of 6 digits.In the help desk index.php?action=track
These files changed:
index.php,includes/styles.php, folder languaje,tickets.php, for_cron.php, open
version 1.7.1
- Was added an rtf editor for answering tickets, emoticons are only visible when tickets are opened at your web
not by email.
-was improved the On mouse over for better preview of tickets
-the double quote was removed of email notifications in body
-was fixed a bug with function email to ticket
-for_cron.php was unable to save files of more of one email to ticket when an tickets was created from email and the
user answered it by email the url had the parameter key instead of key3 and was imposible to open the ticket
-A lot of files were changed so that you should copy all the files.
-the script "for_cron_php" requires Mysql 4.1 or you should disable the feature of "delete spam after 7 days".
